Questões de Língua Inglesa do ano 2006

“some managers” (l.15).

“The manager” (l.23).

“unresponsive employees” (l.23-24).

“line workers” (l.24).

“executives” (l.24).

a “quality circle package” (l.33) is all that is needed to deal with business problems.

a ready-made program is particularly useful to underfunded public sectors.

management and employee interests can make a new program bear fruit.

TQM is a suitable tool for some companies, if adequately installed.

planned change processes simply do not work.

there should be the same planned processes for any company.

there should be the same planned processes for any company.

every company should follow the same change process.

planned change processes must cope with the enterprise characteristics.

always come up to people’s expectations.

are fated to be a success.

may become too much fuss about nothing.

can never fail.

fail to succeed because of the clients.