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#Questão 1020419 - Inglês, Interpretação de texto | Reading comprehension, VUNESP, 2022, UNICAMP, Técnico de Apoio ao Usuário de Informática - Helpdesk

IT HELP DESK

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    Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer, as well as performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. The job requires deep computer knowledge and good technical and interpersonal skills. But what if you want more? Additional credentials and advanced degrees can help you move beyond the IT help desk. Here are three career paths to consider.
     (i) Cloud and systems administrator – Network and systems administration is a natural next step from the IT help desk. Organizations need reliable computer networks, so there’s great demand for skilled professionals who can manage, administer, and protect computer systems. (ii) Network ops and security expert - Cybersecurity is a top-of-mind concern in every sector and industry. IT professionals with expert training in network operations and security systems are in high demand. (iii) IT manager – Yes, you will need plenty of experience, credentials, and certifications; still, you can get to a managerial or executive-level position from the IT help desk. It can be tough to see the top through all those steps of the stair, but the top is closer than you think.
   Software development, computer network architecture, and computer programming are other possible professions those working on the IT help desk or in other entry-level IT positions can pursue. In today’s ever-changing job marketplace, there’s no one career pathway.

(https://www.wgu.edu. adaptado)


In the excerpt from the first paragraph “beyond the IT help desk”, the underlined word may be substituted without change in meaning by

#Questão 1023278 - Inglês, Tradução | Translation, VUNESP, 2022, UNICAMP, Engenheiro Civil - Edital nº 005

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      When using technology to provide services, practitioner competence and the well-being of the client remain primary. Social workers who use technology to provide services should evaluate their ability to assess the relative benefits and risks of providing social work services using technology (for example, in-person services may be necessary when clients pose a significant risk of self-harm or injurious behavior, are cognitively impaired, require sustained support by a social worker with whom they have an ongoing professional relationship, or are in crisis). 


      These professionals should also ensure that electronic social work services can be kept confidential. For example, the information provided by the client should only be accessible by those who require access and that the host of the server used for electronic communication agrees to abide by the privacy policies of the social worker. It is important to respect clear professional boundaries – for example, social workers should be mindful of boundary confusion that may result if they disclose personal information about themselves or others in an online setting to which clients have access.


      Besides, they should confirm the identity of the client to whom services are provided electronically at the beginning of each contact with the client (examples include confirming a client’s online consent with a telephone call; providing the client with a password, passcode, or image that is specifically for the client’s use when providing consent electronically).


(NASW, ASWB, CSWE, & CS WA Standards for Technology in Social Work Parctice. www.socialworkers.org, 2017. Pp 11-12. Adaptado)



Considerando-se o contexto do segundo parágrafo, o termo sublinhado no trecho “It is important to respect clear professional boundaries” pode ser corretamente traduzido como

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   Mining trucks are monstrous machines that guzzle fuel at a scarcely believable rate. Weighing 220 tonnes, they can get through 134 litres of diesel every hour. Little wonder then that mining companies are focusing their attention on these vehicles as the first step to reducing their carbon footprint.
    Anglo American, in collaboration with several partners, is retrofitting a mining haul truck with hydrogen power technology. A first of its kind, the monster mining vehicle is being piloted in Limpopo, South Africa, at the firm’s Mogalakwena platinum mine. Due to be launched early 2022, the truck will be hybrid, with a hydrogen fuel cell providing roughly half of the power and a battery pack the other half.
    Instead of having a tank of diesel that powers the motor, hydrogen enters the fuel cell and mixes with oxygen to create water in a chemical reaction catalysed by platinum, which generates the electricity needed to power the motors that drive the wheels. By rolling out this technology across its global truck fleet, Anglo American says it will be “taking the equivalent of half a million diesel cars ‘off the road”.  
    The construction sector, which includes mining, accounted for 39% of energy-related CO2 emissions in 2017, according to Davide Sabbadin, from the European Environmental Bureau. He says the sector will need to reduce its energy consumption by a third if it hopes to be compatible with the Paris Agreement. “While electric-powered vehicles, generally speaking, are less damaging to the environment than internal combustion engines on a life cycle analysis, this does not mean that they are green,” he says. It all hinges on how the hydrogen is produced. Some hydrogen is created using fossil fuels, which of course means there are substantial emissions as a result. “We should refrain from presenting hydrogen as a technological solution to all problems… all forms of hydrogen come at an environmental cost – water use, impacts on nature,” says Mr Sabbadin.

(Jesse Preyser. www.bbc.com, 21.12.2021. Adaptado)


According to the first and second paragraphs, the hydrogen-powered mining vehicle

11_- 15.png (279×156) 

   Mining trucks are monstrous machines that guzzle fuel at a scarcely believable rate. Weighing 220 tonnes, they can get through 134 litres of diesel every hour. Little wonder then that mining companies are focusing their attention on these vehicles as the first step to reducing their carbon footprint.
    Anglo American, in collaboration with several partners, is retrofitting a mining haul truck with hydrogen power technology. A first of its kind, the monster mining vehicle is being piloted in Limpopo, South Africa, at the firm’s Mogalakwena platinum mine. Due to be launched early 2022, the truck will be hybrid, with a hydrogen fuel cell providing roughly half of the power and a battery pack the other half.
    Instead of having a tank of diesel that powers the motor, hydrogen enters the fuel cell and mixes with oxygen to create water in a chemical reaction catalysed by platinum, which generates the electricity needed to power the motors that drive the wheels. By rolling out this technology across its global truck fleet, Anglo American says it will be “taking the equivalent of half a million diesel cars ‘off the road”.  
    The construction sector, which includes mining, accounted for 39% of energy-related CO2 emissions in 2017, according to Davide Sabbadin, from the European Environmental Bureau. He says the sector will need to reduce its energy consumption by a third if it hopes to be compatible with the Paris Agreement. “While electric-powered vehicles, generally speaking, are less damaging to the environment than internal combustion engines on a life cycle analysis, this does not mean that they are green,” he says. It all hinges on how the hydrogen is produced. Some hydrogen is created using fossil fuels, which of course means there are substantial emissions as a result. “We should refrain from presenting hydrogen as a technological solution to all problems… all forms of hydrogen come at an environmental cost – water use, impacts on nature,” says Mr Sabbadin.

(Jesse Preyser. www.bbc.com, 21.12.2021. Adaptado)


The article was published in December 2021 to report

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