Questões de Língua Inglesa do ano 2010

"...interact to solve problems, serve customers, engage with partners, and nurture new ideas." (lines 6-7) are examples of tasks performed by knowledge workers.

"...healthcare providers and education," (lines 16-17) are examples of sectors of the economy with few knowledge workers.

"in operations per hour." (line 44) is an example of how collaboration workers are measured.

"...the collaborative creative work needed to win an advertising campaign or the high levels of service needed to satisfy public citizens." (lines 50-52) are examples of tasks performed by production workers.

"...poorly planned meetings, unproductive travel time, and the rising tide of redundant e-mail communications," (lines 68-70) examples of effective collaboration within companies.

defines what the agency model is and discusses how companies control the contribution of each employee.

discusses top priorities in defining what knowledge workers should do to add meaning to their persona lives.

asserts that defining which criteria to adopt in assessing a knowledge worker's output on the job is not a straightforward task.

argues that employees need not openly discuss their observations and results in order to be evaluated on their contributions to the company.

emphasizes that it is important to have company staff members communicate what they do so that managers can check if they have free time.

a specific set of employees had escalating demands at work.

the performance of the stressed teams of employees had decreased.

workers with intense workloads were getting stressed and letting down in efficiency.

some workers in the company were constantly away from their offices on business trips.

teams that were working on the same project were stretched out in different parts of the world.

decided to enhance communicative effectiveness of part of its workforce and external clients using some Web 2.0 tools.

invested over $100 million in flight tickets and hotel stays so as to discuss the use of collaboration tools with its business partners.

managed to save on overall company expenditure over a period of eighteen months as it eliminated negotiations with far-away nations.

increased customer satisfaction as a result of its implementation of a renewable energy project that was part of a greener company governance program.

cut down on carbon emissions merely by implementing virtual collaborative tools since the workers now had the chance to skip work and enjoy a better lifestyle.

"There are some companies that already are tackling aspects of this collaboration–technology nexus."

"A well-known multinational company selling networking and communications technology, for example, was eager to improve interactions between its technology specialist sales teams and enterprise customers."

"Frequent travel and stepped-up job requirements had resulted in overstretched teams whose effectiveness had become diminished."

"Policy and governance changes ensured that technology use became part of daily workflows and not an added task."

"Internal surveys showed that 78 percent of the targeted employees reported increased productivity and improved lifestyles without diminishing customer or partner satisfaction."