"Over an 18-month period, the initiative saved this compa...

"There are some companies that already are tackling aspects of this collaboration–technology nexus."

"A well-known multinational company selling networking and communications technology, for example, was eager to improve interactions between its technology specialist sales teams and enterprise customers."

"Frequent travel and stepped-up job requirements had resulted in overstretched teams whose effectiveness had become diminished."

"Policy and governance changes ensured that technology use became part of daily workflows and not an added task."

"Internal surveys showed that 78 percent of the targeted employees reported increased productivity and improved lifestyles without diminishing customer or partner satisfaction."