It can be inferred from the text that

broken windows relate to negative aspects of a place or business.

It can be inferred from the text that

the sooner one fixes a broken window, the fatal consequences that could result from its being ignored are minimized or eliminated.

It can be inferred from the text that

some people were used to riding free in subways in New York.

It can be inferred from the text that

windshield cleaning was illegal and that's the reason violators were arrested.

It can be inferred from the text that

quality customer service seems to be the key to loyal and confident customers.

It can be inferred from the text that

very expensive, fashionable stores do not face problems with customer service.

It can be inferred from the text that

an obvious lack of a dressing code can turn customers away from a business.

It can be inferred from the text that

time and money spent training employees on how to deal with people really pays off.

It can be inferred from the text that

some broken windows mentioned for New York do not differ much from those in Brazil.

Based on the text above, judge the following items.

It is possible that the perception factor mentioned in the text helped PETROBRAS reach an outstanding ranking.