The fragment “Banks simplify people’s lives, but the business of banking is anything but simple” (lines 2-3) means that banking is a(n) 
In the sentence of the text “Generally, loan clerks are on the high end of this range,whereas general office clerks are on the lower end” (lines 78-80), the word whereas 
In “In addition to these specialists, banks need general clerical help” (lines 25-27), the phrase these specialists refers to 
Decide whether the following statements are right (C) or wrong (E) according to text I.
For the authors, the changes brought about by new communications technologies are affecting the essence of diplomacy as never before.
Decide whether the following statements are right (C) or wrong (E) according to text I.
The text lists three different kinds of change which affect diplomacy: those originated in international and domestic scenarios; those coming from the main centres of authority; and the ones which are related to societal transformations.
Decide whether the following statements are right (C) or wrong (E) according to text I.
Due to the close relationship that exists between diplomacy and communication, diplomats have managed to bring their communicative skills to perfection in order to work autonomously with new digital media.
Decide whether the following statements are right (C) or wrong (E) according to text I.
The authors are critical of the kind of explanation analysts have given for the phenomenon of diplomacy in the digital age, which, according to the authors, should be approached more thoroughly.
Decide whether the following statements are right (C) or wrong (E) according to text II.
The author starts his text by mentioning people who stand apart from most because of their understanding of the political implications which may arise from the presence of panda bears in countries other than China.
Decide whether the following statements are right (C) or wrong (E) according to text II.
The passage “The previously cute panda may suddenly strike them as strange” (l. 2 and 3) indicates that people may become aware that panda bears kept outside China can be signs of international political forces.
Decide whether the following statements are right (C) or wrong (E) according to text II.
One can correctly infer from the text that the author is against the exploitation of animals for political or diplomatic ends.