Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer, as well as performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. The job requires deep computer knowledge and good technical and interpersonal skills. But what if you want more? Additional credentials and advanced degrees can help...