IT HELP DESK     Working the IT

 

    Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer, as well as performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. The job requires deep computer knowledge and good technical and interpersonal skills. But what if you want more? Additional credentials and advanced degrees can help you move beyond the IT help desk. Here are three career paths to consider.

     (i) Cloud and systems administrator – Network and systems administration is a natural next step from the IT help desk. Organizations need reliable computer networks, so there’s great demand for skilled professionals who can manage, administer, and protect computer systems. (ii) Network ops and security expert - Cybersecurity is a top-of-mind concern in every sector and industry. IT professionals with expert training in network operations and security systems are in high demand. (iii) IT manager – Yes, you will need plenty of experience, credentials, and certifications; still, you can get to a managerial or executive-level position from the IT help desk. It can be tough to see the top through all those steps of the stair, but the top is closer than you think.

   Software development, computer network architecture, and computer programming are other possible professions those working on the IT help desk or in other entry-level IT positions can pursue. In today’s ever-changing job marketplace, there’s no one career pathway.

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