It can be inferred from the text that
an obvious lack of a dressing code can turn customers away from a business.
It can be inferred from the text that
time and money spent training employees on how to deal with people really pays off.
It can be inferred from the text that
some broken windows mentioned for New York do not differ much from those in Brazil.
Based on the text above, judge the following items.
It is possible that the perception factor mentioned in the text helped PETROBRAS reach an outstanding ranking.
Based on the text above, judge the following items.
According to RI's ranking, an 8.20-point difference in relation to 2006 brought PETROBRAS to the top 8 in 2007.
Based on the text above, judge the following items.
According to the Reputation Institute, in 2007 PETROBRAS has become the most respected Brazilian company as well as the most respected energy company in the world.
Based on the text above, judge the following items.
Besides PETROBRAS, three other Brazilian companies also made significant progress in relation to the 2006 survey.
Based on the text above, judge the following items.
Brazilian companies have had a long time tradition of being among the world's 50 most respected corporations.
According to the text,
customer service and the image presented by the business is a concern solely of the business owner.
According to the text,
customers who have complained about a certain company make good candidates for mystery shoppers.
